Buyer questions
Frequently Asked Questions
Answers grouped by product and service. Straight answers where facts are known, and clear questions to resolve where scope depends on your setup.
Questions, answered
Browse questions by service
Jump to the product or service you are considering. Not listed? Ask us directly.
Getting started
Pricing, meetings, data and support for every RedCloudApp product and service.
Is the first meeting free?
Yes. The first meeting and the demo are free, online or in person in Davao City. Software, setup and custom work are paid, and you get a written price before you decide. Book a free demo.
How much does it cost?
Pricing depends on the product or service and scope. After a short meeting we send a written proposal with a clear price.
How do we get started?
Book a free meeting, online or in person in Davao City. We review how your business runs, show a relevant demo, then send a written proposal with scope, timeline and price.
Which industries do you work with in Davao?
Clinics and diagnostic centers, restaurants and cafés, retail stores, hardware and construction supply, salons and spas, hotels and resorts, real estate and construction, distributors and service businesses. See systems by industry.
Do you support businesses outside Davao?
Davao City is our focus. Our systems run in the browser, so businesses elsewhere in the Philippines can work with us through online meetings and remote onboarding.
Can you move data from spreadsheets?
Usually, yes. We review the file format, quality and destination before confirming migration work in the proposal.
How is our business data protected?
Access is role-based, so each person sees only what they need. Hosting, backups and data privacy obligations are reviewed with you before go-live.
Do you help after launch?
Yes. You can reach us by phone, email or Facebook after go-live. Support channels, hours and terms for each product or project are written into the proposal.
RedCloudApp Cielo hotel management
Questions from hotel, resort and inn owners.
Who is RedCloudApp Cielo for?
Hotels, resorts, inns and pension houses in the Philippines that want a room calendar and front desk workflow in one web app.
What can RedCloudApp Cielo do today?
The room calendar is live today. Front desk, housekeeping, folios and shift reports are planned, and we show you the latest status in your demo.
Is RedCloudApp Cielo free?
No. RedCloudApp Cielo is a paid web app, priced by the number of hotels and users. The demo is free and you get a written price before you decide.
Can RedCloudApp Cielo handle more than one property?
Yes. Plans are chosen by the number of hotels and users. For larger groups or custom features, contact us for a proposal.
RedCloudApp Nimbus clinic management
Questions from clinics, diagnostic centers and medical groups.
What does RedCloudApp Nimbus cover?
Patient queueing, patient records, lab requests and results, HMO billing, printing and daily sales for Philippine clinics.
Is RedCloudApp Nimbus available now?
Plans are coming soon. Request early access and we contact you first. Custom clinic projects can be scoped now.
Does RedCloudApp Nimbus connect to HMO portals?
No. It tracks the HMO details, approval codes and amounts your staff record, and shows what is still unbilled or unpaid per HMO.
Inventory management
Stock records, branches and reorder alerts.
What does an inventory system track?
Product records, stock coming in, moving between locations and going out, reorder levels and stock reports. We confirm which parts the current product covers in a demo.
Can inventory work across stores and warehouses?
Multi-location stock is one of the first things we review, so you see how branches and bodegas would work before deciding.
Can inventory connect to our POS or accounting?
Integration depends on the exact systems involved. We confirm it during the product review before quoting.
Online accounting
Sales, expenses, reports and working with your accountant.
Will online accounting replace our accountant?
No. Software supports your accountant; it does not replace professional judgment. We plan the handover with them.
Is the accounting system BIR-ready?
Tax and BIR requirements depend on your registration and the exact software. Your accountant should review what the system records before you switch.
Can our external bookkeeper get access?
Access for an accountant or bookkeeper, and what they can see and change, is part of the setup review.
POS setup
Counter checkout, devices, BIR questions and Smart POS on the Go.
What does POS setup include?
Counter workflow, catalog, stock connection, devices, test transactions, staff training and end-of-day reporting, planned for the software you choose.
Is the POS BIR compliant?
Requirements depend on the exact software and taxpayer. Product-specific review is required before any compliance claim; confirm with your accountant.
Do you supply POS hardware?
Hardware sourcing is confirmed per project. We list compatible scanners, printers and terminals before you buy anything.
Is Smart POS on the Go available?
No. It is coming soon. POS setup for existing software is available now.
Are inventory, accounting and POS one system?
The exact relationship and integration scope need confirmation for the products under consideration. Compare the solution paths.
Payroll setup
Employee records, attendance inputs and review steps.
What does payroll setup cover?
Employee records, attendance inputs, review and approval steps, test payroll runs and staff handover.
Does payroll setup include statutory filing?
Not by default. Exact deliverables, including any statutory workflow, are confirmed for the selected software before work begins.
How do we know the payroll numbers are right?
We run test payrolls and compare them with your current method before you switch.
Real estate & construction software
For developers, brokers, property managers and contractors.
Do you build software for real estate and construction companies?
Yes. Systems are custom-built for developers, brokers, property managers and contractors, covering unit sales, buyer collections, commissions, construction costing and site progress.
Is the real estate system ready-made?
Not yet. Each system is built for the company that uses it, starting from proven RedCloudApp modules, with a written scope and price first.
Does it connect to banks or Pag-IBIG?
No. Bank and Pag-IBIG financing can be tracked as a status per buyer, but the system does not connect to those systems.
Custom software
Tailored systems for your workflow, including salons and other industries.
Can you build custom software for my business?
Yes. We tailor RedCloudApp systems or build new ones for clinics, stores, restaurants, salons, hotels and other businesses.
Do you have a salon booking system?
Not a ready-made one yet. We tailor salon systems for bookings, walk-ins, checkout and stylist commissions. See salon systems in Davao.
How long does a custom project take?
Tailoring an existing system is usually faster than a new build. Your proposal lists each milestone and its timing, with working screens at every stage.
Who owns the data in a custom system?
Your business data stays yours. Export and handover terms are written into the proposal before work begins.
Website development
Websites, e-commerce, Google tracking and SEO.
What websites do you build?
Services, portfolio and e-commerce websites, with Google tracking and on-page SEO planned in from the start.
Can you fix an existing website instead of rebuilding it?
Often, yes. We review the site first and recommend targeted improvements, migration or SEO fixes where a rebuild is not needed.
Do you set up Google Analytics and Ads tracking?
Yes. GA4, Google Tag Manager and Google Ads conversion tracking can be set up or audited, and checked before you rely on the reports.